FAQ

1. What are Pheilix EV Chargers?

Pheilix EV Chargers are advanced electric vehicle charging stations designed to provide efficient and reliable charging solutions for both residential and commercial users. These chargers are equipped with smart features and are compatible with various standards, ensuring a seamless charging experience.

 

2. What is the OCPP1.6 Platform?

The OCPP1.6 Platform is a protocol used by Pheilix for managing electric vehicle charging stations. It stands for Open Charge Point Protocol version 1.6, which ensures interoperability and communication between different charging stations and management systems, making it easier to control and monitor charging activities.

 

3. Can I lease an app for managing Pheilix EV Chargers?

Yes, Pheilix offers an App Leasing Service that allows users to manage their EV chargers through a dedicated mobile application. This service includes features like remote monitoring, control, and customization options, making it convenient for users to manage their charging stations efficiently.

 

4. What types of EV chargers does Pheilix offer?

Pheilix provides a variety of EV chargers including home smart chargers, commercial use chargers, and economy chargers. These chargers come in different power capacities and are designed to meet various needs, whether youre charging at home or in a public space.

 

5. How can I contact Pheilix for more information?

You can contact Pheilix through their website by filling out the inquiry form, sending an email, or calling their customer service number. They also provide a WhatsApp contact for immediate assistance, ensuring that you get the help you need quickly.

 

6. What is the Solar+Energy Storage+EV Charge Solution?

The Solar+Energy Storage+EV Charge Solution by Pheilix integrates solar power generation, energy storage, and EV charging into a single system. This solution is designed to provide sustainable and efficient energy management, allowing users to harness solar power for both storage and charging electric vehicles.

 

7. Are Pheilix EV Chargers compatible with all electric vehicles?

Pheilix EV Chargers are designed to be compatible with a wide range of electric vehicles. They support various charging standards, ensuring that most EVs can be charged efficiently. However, its always recommended to check the specific compatibility details for your vehicle model.

 

8. What certifications do Pheilix products have?

Pheilix products are certified to meet international standards for quality and safety. They undergo rigorous testing and comply with certifications such as CE, TUV, and others, ensuring that they are reliable and safe for use in different markets around the world.

 

9. Can I customize my Pheilix EV Charger?

Yes, Pheilix offers customization options for their EV chargers. This includes customizing hardware, software, and other features to meet specific user requirements. They have a dedicated R&D team that can assist in tailoring the chargers to fit unique needs.

 

10. Where is Pheilix headquartered?

Pheilix is headquartered in Shanghai, China. They have a presence in multiple regions and serve a global market, providing high-quality EV charging solutions and services to customers around the world.